PatientCall PatientCall allows you to communicate with your patients via Telephone, Text Message or E-mail quickly and inexpensively. Whether to remind them of appointments, an office closing due to weather, a missed appointment, or to let them know you haven't seen them in a while, PatientCall is easy to use and cost effective.
Every patient communicates differently. That's why PatientCall allows you to call, text, or email patients and allows patients to decide their preferred form of communication.
PatientCall works fast to get you in contact with your patients. We offer FREE setup and activation at sign-up and there are no long term contracts to sign
With PatientCall there is no hardware or software to buy. Everything is managed online in your secure dashboard, allowing your office to make changes from more than one location.
We have integration options ranging from simply pushing XLM files to a Secure FTP site to advanced Web Services taking advantage of Windows Communication Foundation.
Appointment Reminders: (professionally recorded by PatientCall) Hello, this is ABC Medical. We are calling you with an important appointment reminder. John has an appointment on Thursday, January, 28th at 9:00 am. Please Press 1 to repeat this message. Please press 9 to reschedule this appointment. We look forward to seeing you on Thursday at Model Chiropractic. Goodbye.
Event Script: (You can record and upload or have it professionally recorded by PatientCall) Hello, this is ABC Medical calling you with an important message about the Jenn Fe’ Weight Patch meeting this Monday night. Come into our office this coming Monday night at 7pm to find out more about the Jenn Fe’ Weight Loss patch and how it can increase your energy and help lose weight. Call our office at 555-#### to reserve your spot or press 9 to confirm your spot..
Office Closing: (Quick messages like this can be sent out Text to Speech or you can quickly record) Hello, this is ABC Medical. Due to severe weather, we are closing the office early today at 2pm. Please call us first thing in the morning starting at 8:30am to reschedule your appointment. Press 1 to repeat this message. Goodbye.
Other Scripts: Other custom scripts include: Missed appointment calls, Birthday Calls, Special Events, and more. In most cases In most cases, our scripts are merged from your patient data. Often this means we can include special script paths like: for new patients – “bring in insurance information and come in 15 minutes early”, or difficult to find location – “we are located in the Acme shopping plaza next to the mattress store”, and even special instructions based on age, gender, or another variable – “from your last visit, we are missing your insurance card.” If you have the data, we can create the custom variables in your script.
(other volume plans available)
We at Healthsource of Madison Heights have been using patient call for at least 8 years. The calls are like clockwork and that is great because we can tell new patients exactly when that appointment reminder is coming. They are reliable, and predictable. It is easy to add new patients to the list since all it requires is to add a number. We use them for phone blasts as well and the sound comes thru crystal clear. We would recommend them for anyone.
When it comes to getting information out to our clients, PatientCall services has helped us tremendously. We are able to reach customers all over the country with a single connection. Our clients are more informed, it happens automatically without a lot of time investment on our end, and our reports at the end of the month are simple and easy to understand! The staff at PatientCall is quick to follow up on any questions we have and they have been a great partner in expanding our reach to customers!
I had looked at Appointment Recall Systems for purchase. They were all expensive and required a lot of staff time to implement and keep running. I looked at using my staff to manually remind patients of appointments, but I was looking at thousands of dollars per month per office. We normally average about 25% No Shows on Monday morning. That first day, we had less than 5%! PatientCall paid for itself the very first day. My patients love it, my doctors love it, my bank account loves it! I highly recommend PatientCall to any type of medical facility.
