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For each communication, you have three formats you can use: Voice, Text, and Email. To receive sample communications from PatientCall, use your text enabled cell phone and text the above-noted short messages to 85378. Standard text messaging rates may apply. |
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Sample Scripts You Could Use In Your Office: |
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Appointment Reminders: (professionally recorded by PatientCall)
Hello, this is ABC Medical. We are calling you with an important appointment reminder. John has an appointment on Thursday, January, 28th at 9:00 am. Please Press 1 to repeat this message. Please press 9 to reschedule this appointment. We look forward to seeing you on Thursday at Model Chiropractic. Goodbye. |
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Event Script: (You can record and upload or have it professionally recorded by PatientCall)
Hello, this is ABC Medical calling you with an important message about the Jenn Fe’ Weight Patch meeting this Monday night. Come into our office this coming Monday night at 7pm to find out more about the Jenn Fe’ Weight Loss patch and how it can increase your energy and help lose weight. Call our office at 555-#### to reserve your spot. If you wish to be removed from future Informational Calls from this office, please call 1-877-###-#### with code [2424] or go to www.removeacall.com and type in the code MODEL. |
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Office Closing: (Quick messages like this can be sent out Text to Speech or you can quickly record)
Hello, this is ABC Medical. Due to snow, we are closing the office early today at 2pm. Please call us first thing in the morning starting at 8:30am to reschedule your appointment. Be safe and stay warm. Press 1 to repeat this message. Goodbye. |
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Other Scripts: Other custom scripts include: Missed appointment calls, Birthday Calls, Special Events, Re-activation campaigns, and more. Be innovative. Your PatientCall customer service team is there to help you maximize your PatientCall experience and utilize all of your Commtacts® as efficiently as possible. |
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Variable Integration: All of our scripts are merged from YOUR data. So very often we will include special script paths like:
New Patients – bring in insurance information and come in 15 minutes early,
Difficult to Find Location – directions to a difficult to find location,
Special Instructions based on age, gender, or another variable – From your last visit, we are missing your insurance card |
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